Purdue IT Service Desk

The primary goal of the Service Desk is to serve as the first point of contact for students, faculty, staff and others seeking assistance with IT Services.

The staff at the Service Desk will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service.

The mission of the Purdue IT Service Desk is to provide the Purdue community with quality solutions to issues involving IT resources through teamwork and collaboration with our campus IT partners.

Contact or Visit Us

• By Phone:  765-494-4000 (44000 when dialing from a campus phone)
• By Email:  it@purdue.edu
  
  • Hours of Operation:
  • The Purdue IT Service Desk is available by phone and by email 24 hours a day, 7 days a week*.
    
    *The Service Desk will be closed from Dec. 23, 2024 through Jan. 1, 2025 for the University Holiday.
    
    
• Submit a request or report an incident: service.purdue.edu
  
  
• Search the Self-help Knowledge Base 
  
  
• In-person help and Purdue Duo tokens are available at the following walk-up Service Desk locations:
  
  
  • Hicks Undergraduate Library (HIKS), main floor near the Libraries Desk
  • HSSE Undergraduate Library (HSSE), main floor of Stewart Center near the printers
  • Wilmeth Active Learning Center (WALC), first and second floors
    
    
• Regular semester (Fall and Spring) walk-up Service Desk hours along with Purdue IT Learning Spaces computer lab hours can be viewed here:  IT Instructional Labs
  
• For updated Purdue Libraries hours, please see:  https://www.lib.purdue.edu/hoursList