Endpoint Support Services provides faculty, students and staff with a professional technical support center and stable computing environment.
ESS strives for the highest quality service, with a targeted first-call resolution 80 percent of the time. Equipment and software is installed, managed and upgraded using best practices to deliver stable, secure computing solutions.
As new business needs are identified beyond the standard support model, ESS Service Managers work with their assigned areas to better understand business need, suggest viable alternatives, explain any additional support costs that may apply, and provide guidance on submitting a business case justification for requests outside of the standard support model.
ESS Relationship Managers endeavor to cultivate a strong relationship and efficient communication by working closely with Departmental Computer Liaisons (DCL), Departmental Authorized Contacts and Printer Contacts.
Requests for equipment, applications or account maintenance must be submitted by your Departmental Computing Liaison or other Approved Person via the Footprints ticketing system. The DCL will need to use their DCL Footprints account (not their career account) to access the DCL template in Footprints.
ESS has compiled a list of hardware standards that should be used as guidance for any departmental inquiries on these subjects.
The recommended peripherals are for university-provided computers in a home office environment. Work with your business office or local IT support to purchase any of the recommended items. Additionally, contact your business office prior to making any personal purchases for working remotely in a home office.