Purdue IT Service Desk

The primary goal of the Service Desk is to serve as the first point of contact for students, faculty, staff and others seeking assistance with IT Services. The staff at the Service Desk will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. The mission of the Purdue IT Service Desk is to provide the Purdue community with quality solutions to issues involving IT resources through teamwork and collaboration with our campus IT partners.

Get regular updates on Purdue IT news and deals on hardware and software by following @PurdueIT on Facebook and Twitter and on Instagram @Purdue_IT. 

Contact or Visit Us

By Phone:  765-494-4000 (44000 when dialing from a campus phone)

By Email:  it@purdue.edu

Self-help Knowledge Base:  http://www.purdue.edu/goldanswers

Walk-in help and BoilerKey tokens are available at the IT Labs Help Desk on the first and second floor of the Wilmeth Active Learning Center (WALC) and on the main floor of the Hicks Undergraduate Library (HIKS).  Walk-in help hours will be the following:

Hicks Undergraduate Library (HIKS)

  • Monday - Thursday:  8:00am to 11:00pm
  • Friday:  8:00am to 5:00pm
  • Saturday:  1:00-5:00pm
  • Sunday:  1:00 to 11:00pm

Wilmeth Active Learning Center (WALC):

  • Monday - Friday:  8:00am to 11:00pm
  • Saturday:  9:00am to 5:00pm
  • Sunday:  11:00am to 11:00pm

For current computer lab hours and holiday/break information, please visit:  IT Instructional Labs

For updated Purdue Libraries hours, please see:  https://www.lib.purdue.edu/hoursList

Hours of Operation

The IT Service Desk is available by phone and by email 24 hours a day, 7 days a week*.


*The Service Desk is closed during University holidays.