Purdue IT Service Desks

The primary goal of the Purdue IT Service Desks is to serve as the first point of contact for students, faculty, staff, retirees, and others seeking assistance with Purdue IT Services.

The staff at the Service Desks will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service.

The mission of the Purdue IT Service Desk is to provide the Purdue community with quality solutions to issues involving IT resources through teamwork and collaboration with our campus IT partners.

The Service Desk staff can assist with a wide variety of technical issues including:

  • Account Issues
    • Career Account Password Resets
    • DUO Issues, Bypass Codes, or Duo Hardware Tokens
    • MFA Questions or Resets

  • Printing Questions
    • Printing from a Learning Spaces Station
    • Printing from YOUR own device using PaperCut Mobility Print
    • Wide Format (Poster) Printing
    • Print Quota issues
    • Print Refund requests

  • Wi-Fi Questions
    • Setting Up PAL
    • Troubleshooting Issues

  • VPN Questions

  • Software Remote


Contact Us

  • By Chat: Click the chat icon in the lower right corner to of this page to talk with the Purdue Virtual Assistant.

  • By Phone:  765-494-4000 (44000 when dialing from a campus phone)
    • The Purdue IT Service Desk is available by phone 24 hours a day, 7 days a week*.

    • Please remember that your identity will need to be verified for any account-related issues.
      • This may require a brief Zoom meeting to ensure identity verification, so be sure to have photo ID available when calling for account problems.

    • If there is a time zone difference or you would prefer to have a set time to meet, we can schedule a Zoom meeting with a student Service Desk Representative during regular Service Desk call center hours.

  • By Email:  it@purdue.edu
    • The Purdue IT Service Desk is available by email 24 hours a day, 7 days a week*.
*Please Note:  The Service Desks will be closed during University Holidays and Winter Recess dates.

Visit Us

The Purdue IT in-person Service Desks are located in the Humanities, Social Sciences, and Education (HSSE) Library and the Wilmeth Active Learning Center (WALC).

  • The HSSE Service Desk is located on the main floor of the library in Stewart Center, STEW 135.
  • The WALC Service Desk is located on the first floor, far side from the elevators.

You can view the regular hours of operation for both the HSSE and WALC Service Desks by visiting Lab and Service Desk Hours.

Be sure to have photo ID with you when visiting the Service Desk for any account issues.
Your identity must be verified before any account changes can be made.
Acceptable photo IDs include (must be valid in all cases):

  • Purdue ID
  • Driver's Licence
  • State-Issued ID
  • Passport

Personal Electronic Devices (laptops, cellphones, tablets):  In-person Service Desk staff can also assist with personal device/hardware issues, but we cannot repair personal electronic devices.  We can only assist with troubleshooting the issue and offering suggestions.

 

Purdue IT Resources

Other helpful Purdue IT resources include: