Purdue IT Service Desk

The primary goal of the Service Desk is to serve as the first point of contact for students, faculty, staff and others seeking assistance with IT Services. The staff at the Service Desk will work to resolve your issue upon first contact. In the event we are unable to resolve your issue, we will escalate and/or redirect you to the appropriate support service. The mission of the Purdue IT Service Desk is to provide the Purdue community with quality solutions to issues involving IT resources through teamwork and collaboration with our campus IT partners.

Contact or Visit Us

By Phone:  765-494-4000 (44000 when dialing from a campus phone)

Submit a request or report an incident: service.purdue.edu 

Search the Self-help Knowledge Base 

Walk-in help and Purdue Login hard tokens are available at the IT Service Desks on the first and second floor of the Wilmeth Active Learning Center (WALC) and on the main floor of the Hicks Undergraduate Library (HIKS).  Regular semester (Fall and Spring) walk-in Service Desk hours will be the following:

Hicks Undergraduate Library (HIKS)

  • Monday - Thursday:  8:00am to 11:00pm
  • Friday:  8:00am to 5:00pm
  • Saturday:  2:00-5:00pm
  • Sunday:  2:00 to 11:00pm

Wilmeth Active Learning Center (WALC):

  • Monday - Thursday:  8:00am to 11:00pm
  • Friday:  8:00am to 8:00pm
  • Saturday:  9:00am to 5:00pm
  • Sunday:  11:00am to 11:00pm

For current computer lab hours and holiday/break information, please visit:  IT Instructional Labs

For updated Purdue Libraries hours, please see:  https://www.lib.purdue.edu/hoursList

Hours of Operation

The IT Service Desk is available by phone and by email 24 hours a day, 7 days a week*.


*The Service Desk is closed during University holidays.