Report VPN, network drive, application, other issues to ITaP

ITaP is troubleshooting issues that some users across campus are experiencing, which include either intermittent or consistent slowness in system performance, the inability to access network storage drives, connection problems with Purdue’s virtual private network (VPN) and problems with a number of applications.

Users who are impacted should email itap@purdue.edu with as much detail as possible. Please try to provide a workstation number if applicable, office location and contact information in the request.

The following actions may reduce service interruptions while a more permanent solution is explored:

• Save files on departmental shared drives instead of the W: (Career Account) drive or desktop.
• Restart the computer when such issues are occurring.
• Dock or directly connect laptops to the network to enable a hard-wired Ethernet connection.
• Limit instances of working on the VPN where possible.

Questions may be directed to ITaP’s Customer Service Center at (49-44000) or by emailing itap@purdue.edu.

Last updated: August 29, 2019