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Purdue Information Technology Newsroom

Here you can find the latest news about Purdue IT services and events. For outage information, visit our critical services dashboard.

Latest from the Newsroom

February `24

When it comes to the knowledge base, just “UFFA”

February 21, 2024

Use, Fix, Flag, Add – a key part of the methodology behind the Purdue IT knowledge base and the way we make it accurate, helpful, and vital to both Purdue IT staff and our customers.

January `24

Cybersecurity awareness training launches Feb. 15 for Purdue faculty and staff

January 30, 2024

Purdue Systems Security will implement mandatory cybersecurity awareness training for Purdue University faculty and staff systemwide beginning on Thursday, February 15, 2024.

Cognos and Tableau URL changes

January 23, 2024

Purdue's Business Intelligence Competency Center will update the URLs used to access Cognos and Tableau in order to remove the legacy reference to "ITaP" effective January 27, 2024.

Justin Greer Appointed Chief Information Security Officer

January 03, 2024

Following a national search, Purdue University has appointed Justin Greer as Chief Information Security Officer (CISO), effective immediately.

December `23

Flag raised at 2550 Northwestern Ave.

December 20, 2023

On Wednesday, Dec. 13, members of the Purdue community participated in a flag raising ceremony with color guard support at 2550 Northwestern Ave., where Purdue IT administrative offices are located.

Gartner campus access available at no cost to students, faculty and staff

December 19, 2023

The Gartner® Campus Access program provides current Purdue students, faculty and staff unlimited access to Gartner’s IT research library, which helps translate complex IT issues into comprehensive advice and meaningful analysis. Users can explore technology and market trends, IT careers and tech-enabled business strategies from across the world 24/7 through Purdue’s University Portal.

Robotic Automation Center launches Citizen Developer pilot program

December 18, 2023

This fall, the Robotic Process Automation Center (RPA) embarked on a Citizen Developer program, which will enable stakeholders outside of Purdue IT to create automations to enhance their business operations.

November `23

New functionality added to BoilerBot

November 28, 2023

Purdue continues to expand its Robotic Process Automation (RPA) capabilities through enhancements to BoilerBot. Students and employees at Purdue’s West Lafayette and Indianapolis campuses can now reset their Microsoft Multifactor Authentication (MFA) using BoilerBot. The RPA team is exploring the feasibility to expand this functionality to additional campuses as well.

Purdue IT recommends new antivirus solution for personal computers

November 27, 2023

Purdue Systems Security (PSS) is announcing that Immunet, the previously recommended Antivirus solution for Personal Computers, will be discontinued by Cisco on January 1st, 2024. PSS advises all users who have Immunet installed on their personal devices to remove the program and migrate to a new Antivirus solution before the beginning of the year. After that date, Immunet will no longer be updated or connected to Cisco’s cloud servers, and your personal computer may become vulnerable to new threats and viruses. PSS is now recommending Malwarebytes as the Antivirus solution for personal computers.

SAP GUI v8.00 Upgrade

November 16, 2023

On November 25 at 12:00 a.m., there will be an upgraded SAP GUI v8.00 available for installation. Workstations will need to be powered on and connected to webvpn2.purdue.edu.

New phone? Lost phone? Your step-by-step guide to reconnecting with Purdue services

November 14, 2023

Whether you just purchased a new phone or have lost your phone, setting up two-factor authentication for Purdue Login with Duo, or the Microsoft Authenticator App for email and Microsoft products for is vital to connecting to many of the tools and services needed at Purdue. 

Purdue IT VPNs Additional Authentication Option

November 07, 2023

Did you know BoilerKey PIN is no longer required for the Purdue VPN? With the release of Purdue Login in June 2023, Purdue IT VPNs now support push-based authentication using career account password.

What do you know about our Knowledge Base?

November 02, 2023

Knowledge management is a group project – the kind where we all benefit when we do it right.

October `23

Telephone system update for Purdue West Lafayette scheduled for November 29

October 24, 2023

As Purdue IT completes the long-running project to retire the West Lafayette campus phone switch, users should be aware of a few changes to the process for outgoing calls.

Organizational Integration Update

October 19, 2023

Effective Oct. 1, 2023, Purdue IT implemented changes for the former Daniels School of Business, College of Liberal Arts, Libraries, and Education IT Teams.

Beware of Phishing! Improve your cybersecurity awareness by joining email exercise

October 13, 2023

During Cybersecurity Awareness Month, Purdue Systems Security is exercising a voluntary participation email phishing campaign.

Data Center maintenance to affect academic IT services Oct. 7

October 05, 2023

Electrical and Cooling system repairs are scheduled for the Mathematical Sciences Building Data Center on Saturday, October 7, between 8 a.m. and 1 p.m. Please anticipate service interruptions during this time.

QR Phishing: How to prevent an attack

October 04, 2023

QR phishing is a type of phishing attack that uses QR codes to trick victims into revealing sensitive information or downloading malware. Scammers may use QR codes in emails, text messages, social media, public places, or even approach people directly to scan them.

September `23

Microsoft SMS authentication changes

September 27, 2023

Effective October 2023, Microsoft is removing the ability for users of their Office 365 services to use SMS/Text as the primary means to authenticate.

Events scheduled for Cybersecurity Awareness Month

September 26, 2023

October 2023 marks the 20th anniversary of Cybersecurity Awareness Month, established in 2003 through a collaboration between the U.S. Department of Homeland Security and the National Cyber Security Alliance. To raise cybersecurity awareness across the Purdue University community, the Purdue Systems Security (PSS) team has scheduled a series of events in partnership with the Center for Education and Research in Information Assurance and Security (CERIAS), Cisco and KnowBe4.

CIO Ian Hyatt awarded regional, national honors

September 19, 2023

CIO Ian Hyatt was honored as a Tech Exec of the Year by the Indianapolis Business Journal, a member of The Wall Street Journal CIO Network and as a Top 10 Education CIO for 2023 by Education Technology Insights.

PAL Gaming service to end in December

September 12, 2023

Following the successful August launch of the UR Home wireless network implemented in all residence halls, the PAL Gaming service will be shut down on December 21, 2023. New devices can no longer be added to PAL Gaming.

August `23

Ivy.ai chatbot provides fast, 24/7 IT support

August 28, 2023

Along with the launch of its customer service portal, TeamDynamix (TDX), Purdue IT also rolled out a new Ivy.ai chatbot designed to connect users with useful IT resources quickly.

Purdue IT Welcomes Steven L. Kay as Chief of Staff

August 21, 2023

Steven L. Kay joins Purdue IT as Chief of Staff to the Vice President of Information Technology and Chief Information Officer (VPIT/CIO) Ian Hyatt, effective Monday, August 21, 2023.

July `23

UR Home Wireless Network Now Available within Residence Halls

July 28, 2023

As part of ongoing network upgrades, Purdue IT recently launched the UR Home wireless network in all residence halls across campus including student rooms and common areas. The equipment updates provide residential students access to additional services.

Telephone System updates for West Lafayette Campus

July 28, 2023

Purdue IT is completing the long-running project to retire the phone switch installed more than 25 years ago. Several changes and updates are being made to the Purdue West Lafayette telephone systems.

Justin Greer Named Interim Chief Information Security Officer

July 28, 2023

Effective August 21, 2023, Justin Greer will assume the role of Interim Chief Information Security Officer (CISO) for Purdue University.

Purdue IT Adds Second Wide Format Printer

July 25, 2023

In spring 2023, Libraries and Purdue IT added a second wide format printer to Learning Spaces for students’ academic needs. In addition to the printer on the second floor of the Wilmeth Active Learning Center (WALC) near the information desk, there is also now a printer in the John W. Hicks (HIKS) Undergraduate Library near the information desk.

June `23

Purdue IT to unveil new customer service portal

June 30, 2023

On July 12, Purdue Information Technology will unveil its new ticketing and customer service portal, designed to help customers resolve their technical issues as quickly as possible.

Purdue’s successful launch of Purdue Mobile ID for students showcases university’s IT strengths for custom-software development

June 28, 2023

Like anything in the world of information technology, what happens on the surface is only as good as what’s beneath it. That’s where the magic happens. And that’s especially been the case with Purdue University’s launch of an electronic student identification system this spring designed to eventually replace hard-copy IDs.

Team Dynamix to replace FootPrints ticketing on July 12

June 26, 2023

IT staff news: The new Team Dynamix (TDX) portal is scheduled to go live on July 12, replacing the Central Incident workspace in Footprints and uniting all Purdue IT areas with a common service management platform.  

Security enhancements to email could affect email users off-campus

June 16, 2023

Purdue Systems Security will enact a network restriction limiting access to the legacy smtp.purdue.edu mail server to clients on Purdue University networks.

May `23

Perceptive Content (ImageNow) and WebNow System Upgrade

May 05, 2023

Perceptive Content (also known as ImageNow) and WebNow will be unavailable Friday, May 12, at 4 p.m. and continuing until 7 a.m. Monday, May 15, while IT administrators upgrade the imaging software to the latest version.

April `23

BoilerKey to be replaced with simpler two-factor login process

April 20, 2023

The new login process eliminates the need for users to enter “pin,push” as their passcode. Instead, users will log in using their career account username and password.  

Have an idea? Purdue Video Production can bring it to life

April 18, 2023

Purdue Video Production, a department within Purdue Information Technology, is an on-campus resource for any team or department looking to create compelling content, including promotional videos, scripted dramas, animation and more.

Microsoft Defender for Office to replace Cisco Spam Filter for email

April 18, 2023

Microsoft Defender for Office 365 is a security email service that protects Purdue University accounts from malicious phishing campaigns, marketing spam, malware, and more.

March `23

Purdue IT Launches Academic IT Support and Distributed Campus Services

March 27, 2023

Purdue is restructuring information technology areas from across the University system into one unified organization, known collectively as Purdue IT, providing scalable services that are secure, efficient and reliable.

February `23

Robotic Process Automation Provides Key Solutions

February 24, 2023

Efforts within the emerging Robotic Process Automation (RPA) Center have proven successful in optimizing customer service and efficiency for Purdue University.

Purdue IT’s BoilerBot automates password resets

February 23, 2023

By visiting boilerbot.purdue.edu, users can request to reset their Purdue career account password in as little as five minutes in the event of a forgotten password or security breach.

Update from the Project Management Office (PMO)

February 21, 2023

The PMO has completed changes to the PMO Website (Career Account and Password required) based on feedback from multiple groups inside and outside of Purdue IT.

New password management service available to help protect your online accounts

February 16, 2023

Purdue Information Technology is partnering with LastPass to give all faculty, staff and students on the West Lafayette, Fort Wayne and Northwest campuses access to the LastPass password manager for managing all their online passwords

Bots: Valuable New Tools in the GR/IR Process

February 10, 2023

As research expenditures and student enrollments increase, associated procurement activities also increase. To address increased workloads, efforts are underway to minimize time spent on routine, repetitive tasks so procurement specialists can focus on more complex, value added activities. As part of this effort, Eva Nodine, Vice President, Deputy CFO and Assistant Treasurer, and Kristi Mickle, Executive Director of Finance and Business Operations, turned to a newly created Purdue team – the Robotic Process Automation (RPA) Center for assistance.

Microsoft to add “number matching” to MFA sign-in procedure

February 01, 2023

To combat “MFA fatigue,” the Authenticator app will now require users to type a number displayed on the screen to complete the authentication process.

January `23

Purdue IT’s Desktop Support goes way beyond laptops and printers

January 17, 2023

Despite the word “desktop” in its name, Cooperative Services Desktop Support is responsible for approving, acquiring and supporting much of the technology needed to run a modern campus

Faster Wi-Fi speed, stronger connectivity coming to campus

January 09, 2023

With the upgrade, wireless users should expect to see network speeds four times faster than the current average speed of 150 Mbps with better connectivity in user-dense area