If you realize a production database is experiencing an unscheduled outage – or --
a change is required to prevent a production outage, both of the following steps should be performed:
To request standard support and maintenance activities (e.g. data migration, database object migration, development environment restoration, etc.) submit a Footprints ticket via email detailing the request to tickets-itidba@purdue.edu. Include in this ticket the following information:
RDBMS: Oracle/SQL Server/MySQL
Database name:
Server: [If known]
Environment: DEV/QA/PROD [If PROD – has been tested in DEV and/or QA?]
Urgency: High/Medium/Low
Impact: Major/Minor
Backup required: Yes/No
When to run: ASAP/Today/Before Next Workday/Scheduled time
Job name: [Used if running after hours or a specific time is requested. Job will be updated with script and scheduled by DBA]
Script: Included/Attached
Additional Information: [Refresh/update permissions/etc]
If any of this information is not supplied it may delay the processing of your request.
Please subscribe to the appropriate mailing list to be kept up to date on issues affecting your ITIS-supported database. These lists are used to notify you on downtime (both scheduled and unscheduled), patching, and upgrades.
Oracle database mailing list: HTTPS://lists.purdue.edu/mailman/listinfo/iti-oracle-contacts
MS SQL Server database mailing list: HTTPS://lists.purdue.edu/mailman/listinfo/iti-mssql-contacts
MySQL database mailing list: HTTPS://lists.purdue.edu/mailman/listinfo/admindb-mysql