The OnTheHub Web Store is an independent retailer Purdue partners with to provide software purchases for faculty, staff, and students. Questions regarding purchases or store services should be directed to OnTheHub. They can provide the most knowledgeable and immediate response to issues.
To contact OnTheHub, first log into Purdue's OnTheHub Storefront at http://purdue.onthehub.com.
You will log in using your Purdue Career Account and Password, and then be passed into the OnTheHub store.
To obtain information about your current orders with OnTheHub, click on the Your Account/Orders link in the upper right hand corner of the page.
On the screen that follows, you will see a listing of all of your orders placed with OnTheHub. Click on View Details to see the full order summary.
If you need a new copy of the receipt for a particular order, click on the Email order receipt link next to the order.
Be sure to review the available Help Topics on this page. If none of the information resolves your issue, there is a Contact Us link at the bottom of the page.
On the page that follows you will find options to contact OnTheHub (Kivuto Inc.). You will want to use the Customer Support Link. Fill out the form with a detailed description of your issue. Include the extact text of any error messages you might have received, your Order Number for any purchase, etc. Once the form is filled out, click the Send button.