Endpoint Management

At Purdue, our Endpoint Management team plays a crucial role in ensuring a secure, efficient, and seamless computing experience for everyone. We're dedicated to managing and supporting all the devices you use to do your best work—from your laptop and desktop to your mobile devices and other specialized equipment.

What We Do

Our primary goal is to provide a stable and secure environment for all your endpoints. This involves a wide range of responsibilities, including:

  • Device Provisioning & Setup: Getting new devices ready to go with all the necessary software and configurations.
  • Software Deployment & Updates: Ensuring you have access to the applications you need and that they're always up-to-date with the latest features and security patches.
  • Security & Compliance: Implementing and maintaining security measures to protect company data and devices from threats, and ensuring we meet all regulatory requirements.
  • Troubleshooting & Support: Providing timely assistance for any issues you encounter with your devices or software.
  • Performance Optimization: Working to ensure your devices run smoothly and efficiently, minimizing downtime.
  • Inventory & Asset Management: Keeping track of all university-owned devices to ensure proper management and lifecycle planning.

How We Help You

Think of us as the guardians of your digital workspace. By effectively managing our endpoints, we aim to:

  • Enhance Productivity: Provide you with reliable tools that just work, allowing you to focus on your core tasks.
  • Safeguard Company Data: Protect sensitive information from unauthorized access and cyber threats.
  • Ensure Compliance: Help the university meet its legal and industry standards for data security and privacy.
  • Streamline Operations: Automate routine tasks and deploy resources efficiently across the organization.

Need Assistance?

We're here to help! If you're experiencing any issues with your company device, need software installed, or have questions about endpoint security, here's how to reach us:

  • Submit a Ticket: For most requests, the fastest way to get support is through our Purdue IT Service Portal. 
  • Check Our Knowledge Base: Find answers to common questions and how-to guides in our Knowledge Base.