• Quotas are reset on the Wednesday after finals week of the last Summer semester.

How many free prints do I get? How much do prints cost? 

• Print quotas are determined by your status as a student or employee.
• These amounts have been calculated using the costs for paper, toner, printers, and maintenance specific to each type of printer.
  • These costs are subject to change.

• Purdue IT cannot subsidize work that TAs are doing.
• Our recommendation would be that a department provides a work printer for their TAs to use, or that the department subsidize TA quotas.

• Quotas are based upon the average printing needs of a typical student or faculty member.
• Departments may choose to pay an incremental fee to have students quotas increased based on the classes they are taking.
  • However, Purdue IT cannot determine what acceptable print quotas would be based on course schedules.

How can I tell what my quota is?

• You can view your current print quota by logging in to PaperCut.
  
  

How can I see how many pages I have printed so far? 

• You can view your printing history by logging in to PaperCut.

Will I be warned when I am about to run out of pages? 

• You will receive an email notification if you do not have sufficient print quota to print a job.

• Yes, quotas are reset on the Wednesday after finals week of the Spring semester.
• Undergraduate students receive $20 for the summer, and everyone else receives $40. 

Can I cancel a print job once it has been sent to the printer? 

• Once a job is sent to the printer it cannot be canceled.
• Your print quota will be deducted for the print.
• If a large print job was released by mistake, you can visit the Service Desk in HIKS or WALC for assistance.
• If you are printing in another location, call the phone number listed on the printer to request a refund
  or submit the https://purdue.ca1.qualtrics.com/jfe/form/SV_5gXXQ50nRZy1fjEPrint Refund Reuest Form.

• Credit for damaged or unprinted output is available upon request at the Service Desks in HIKS and WALC. 
  • Staffed Service Desk hours along with current Purdue IT Learning Spaces computer lab hours can be found here: Purdue IT Labs Hours of Operation
• Please submit the Print Refund Request Form when printing at other locations or call 765-494-4000.
• Refunds may be available for pages that are unacceptable due to printer or system error, system failure, or poor print quality, for example:
  • Unacceptable output due to low toner
  • Smudges on your printouts
  • Wrinkles in your pages
  • Incomplete print jobs due to system-generated errors or jobs canceled at the printer
    
    
• Purdue IT cannot offer refunds for mistakes or output you did not expect, for example:
  • Color mismatching
  • Improper formatting
  • Print jobs taken by other people before you retrieve them from the printer
  • Jobs printed accidentally or with too many pages
  • Multiple copies printed by mistake

Note:   If a refund is issued, the consultant must retain the unacceptable pages whenever possible.

Can the general public or guests use Purdue IT Printers? 

• Only users with a Purdue career account may access instructional computers and printers.
  • Purdue Libraries have options available for guests and visitors.
  • Special event (guest) accounts are given a small stipend for printing.

Why isn't it cheaper to print duplex? 

• The cost of the paper is very small relative to the cost of a print job.
• Much of the cost is tied up in the cost of the printing hardware purchase and support and the toner used for printing.
• Very little of the cost of a print job relates to the paper.
  • In the past, duplex used to be the default in the labs and it actually created more waste.