Students invited to evaluate three potential replacements for Blackboard Learn to

Faculty, staff and students are now four months into using BoilerKey to log in to sites such as Blackboard, myPurdue and the Web VPN.

But if you can’t access your BoilerKey for some reason – you left your phone or hardware token at home or lost it, for example, your battery died, or something else – you’re not out of luck.

There are two ways to solve the problem – but you need to set these up before the problem arises.

Enter your phone number to enable self-service auto recovery

Use it if you lose your hardware token, you reset your phone to the factory settings or you have issues with your phone’s Duo Mobile app. This feature will allow you to order a new token, set up a new device, or reset your PIN (as long as you know your old one). Remember to delete your old device in the BoilerKey system; you will be given the option to remove devices during the process of setting up a new one.

  • Visit
  • Log in with your BoilerKey, scroll to the bottom of the page and click “Enable BoilerKey Self-Recovery.”
  • Enter your cellphone number (or it may be auto-filled for you).
  • Click “Text me a verification code.”
  • A code will be sent to the cellphone number you provided.
  • Enter that code on the BoilerKey page to verify it.

To re-enable your device, navigate to a CAS sign on page, such as Blackboard. Then:

  • Click the link that reads “Issues with your BoilerKey?”
  • Enter the information requested.
  • You will receive a code via text to enter.
  • You will be navigated to a page to allow you to request a new token or reset your Duo Mobile app.

Generate a backup code to use if you can’t use your phone or token

Use this feature in case you lose your phone or token, don’t have a wireless signal, run out of battery, or can’t access your token or phone for some other reason.
• Visit Log in with your BoilerKey, scroll to the bottom of the page and click “Obtain List of BoilerKey One-Time Use Backup Codes.”
• Click “Generate a List…” You will see a list of 10 codes.
• Print and store the 10 codes in a secure location.
• If your phone or token is inaccessible, enter your pin, a comma and one of the 9-digit codes.
• Each 9-digit code can be used only one time.
• If you lose the list of backup codes, please log in to the BoilerKey system, delete the lost list of codes and generate a new list.

BoilerKey reduces the threat from cybercriminals who regularly target Purdue’s network and helps secure sensitive faculty, staff and student data, such as social security numbers and bank account information, research data and grades.
Still need help? Call ITaP Tech Support at 765-494-4000 or email