These devices allow for Public Announcements in both indoor and outdoor environments:
These devices facilitate access control into buildings. An entrant will ring a doorbell, speak with a receptionist, and be granted access to the building remotely.
These devices have a charge for purchasing.
These are copper-fed analog telephone lines that are used to support public safety infrastructure across campus:
ATA’s are a device that enables the connection of traditional analog phones to our digital network. This device will service other devices such as a cordless handset or a fax lines, providing them with phone service. Our demarc will end at the ATA; not be responsible for customer devices.
A call center is ideal for departments with many agents handling a high call volume, requiring a centralized phone number for customer contact.
Key features include:
Provide significant contact center capabilities such as queue management, screen pop, analytics, reports, recording with 30 day retention, and SMS messaging.
This service is a automated answering system that directs calls based on caller input. Also known as a "Call Tree" or "Phone Tree," this service allows a customer greeting to be recorded, guiding callers through their available options. For example, a greeting might say, “Press 1 to speak with John Doe. Press 2 to speak with Jane Smith.” Pressing 1 will forward the call to the number associated with John Doe.
This service also provides the ability to route calls based on the time of day. For instance, if your office closes after 5 PM EST, the call handler can switch to an alternate greeting informing callers that your office is not accepting calls at that time.
The 8832 Model conference phone is designed for group calls in large rooms. External wired and wireless microphones are also available for additional room coverage.
The 7832 is available for smaller spaces. This unit does not support external mics.
These devices have a charge for purchasing.
A range of models is available for physical desk phones, catering to various needs:
This service routes customer calls to a unified number based on agent availability and search criteria. It functions similarly to a call center but does not provide reporting or skill-based call routing. There are several distribution methods and queueing methods available.
This service enables Purdue telephone services on Windows, Mac, iPhone, and Android devices. The specific software needed depends on the campus. A 911 application is required if you use softphone service.
This service allows for callers to leave a message when a call is not answered. This service can be applied to anyone with a Purdue account and Purdue phone number