About Voice over Internet Protocol (VoIP) Phones

VoIP technology is a method of transmitting sound as data over the internet, rather than via the traditional public switched telephone network.

VoIP phones offer a variety of advantages for faculty and staff — among them:

• The ability to take calls on a mobile device and to have voicemails forwarded via email.
• Simplicity in getting your phone moved when relocating to a different office. (No paperwork required. Just plug the phone into a network port at the new location.)
• Self-service web portals to set up phone and voicemail options.
• Audio, web and video conferencing services, if desired.
• Faster recognition, troubleshooting and resolution of issues.
• Automated emergency location tracking, giving 911 operators precise locations.

For any telephone request, complete this request form. It will generate a ticket with the telephone office. 

If you have a voicemail box then consider updating your greeting to include class information or other contact information at Cisco Unity Connection Web Inbox.

If you have been assigned a Purdue University VoIP phone then you can add your cellphone as an alternative device by visiting the PWL:Cisco Self-Care Portal or PNW: Cisco Self-Care Portal and registering an alternative device. If you are off-campus then you will need to connect your VPN first.

1. Complete the activation form; the client software will not work unless activated.
2. You MUST download and configure the 911 software before using the softphone.
   • If you have a managed computer, please obtain the application from your software center or desktop support group.
   • If you have a self managed compuer, please obtain 911 Location Manager at the Community Hub.
3. If necessary download the software from the Webex website or your mobile device app store.
4. Follow the WebEx Getting Started guide (PDF). 

Supported computers can get the application from their software center or desktop support group. Self-supported computers can obtain 911 Location Manager at the Community Hub

Other Services

Telephone user guides, voicemail, training links, cellular phones, conferencing services, toll free numbers, ADA services can be found in our FAQ section. For other inquiries, contact our Service Desk.    

Further Information

PWL: Cisco Self-Care Portal

PNW: Cisco Self-Care Portal

Cisco Unity Connection Web Inbox 

WebEx Guide

Finesse Supervisor Desktop Training

Finesse Agent Desktop Training