Client Support Services (CSS) is dedicated to providing high-quality, in-person computer support tailored to enhance the end-user experience. Our goal is to ensure seamless technology operations by delivering responsive, reliable, and user-focused IT assistance. Whether troubleshooting technical issues, assisting with hardware and software setup, or providing guidance on best practices, CSS is committed to keeping users productive and connected.
CSS is organized into "Support Zones," ensuring localized, efficient, and dedicated service across various university areas. Our teams understand the unique needs of each zone and work closely with faculty and staff to maintain a smooth and effective technology environment.
Service Offerings
CSS provides a comprehensive range of IT support services, including but not limited to:
- Device Support: Assistance with desktops, laptops, tablets, and peripherals, including troubleshooting, repair coordination, and setup.
- Software Support: Installation, configuration, and troubleshooting of university-approved applications and operating systems.
- Network Assistance: Support for connectivity issues, including Wi-Fi troubleshooting, VPN setup, and access management.
- User Training & Guidance: One-on-one and group sessions to help users maximize technology resources efficiently.
- Security & Compliance: Guidance on IT security best practices, malware prevention, and compliance with university policies.
- Classroom & Meeting Space Support: Technical assistance for presentation equipment, AV systems, and collaboration tools.
- Printing & Peripheral Support: Setup and troubleshooting for networked printers, scanners, and other connected devices.
Support Zones
To provide local and efficient support, CSS operates within the following Support Zones:
- Humanities & Social Sciences Zone Support – Dedicated IT assistance for faculty and staff in the College of Liberal Arts, Daniels School of Business, and the College of Education.
- Administration Zone Support – Support services for administrative offices and departments including Purdue Libraries.
- ENGR Zone Support, PSP Zone Support, DPH Zone Support, Life Zone Support – Dedicated IT assistance for faculty and staff in the College of Engineering, Polytechnic Institute, College of Science, College of Pharmacy, Discovery Park, College of Health and Human Services, College of Agriculture, and College of Veterinary Medicine
- Purdue Indy Zone Support – Focused support for Purdue University’s Indianapolis-based locations.
- PNW Zone Support – IT assistance for Purdue University Northwest campuses.
- PFW Zone Support – Comprehensive support for Purdue University Fort Wayne.
Each zone is staffed with knowledgeable IT professionals who are readily available to address the technology needs of their assigned areas. CSS is committed to providing a seamless, user-friendly IT experience, ensuring that technology enhances—rather than hinders—your work and learning environment.
