Client Support Services – Purdue IT, End User Experience
Client Support Services (CSS) is dedicated to providing high-quality, in-person computer support tailored to enhance the end-user experience. Our goal is to ensure seamless technology operations by delivering responsive, reliable, and user-focused IT assistance. Whether troubleshooting technical issues, assisting with hardware and software setup, or providing guidance on best practices, CSS is committed to keeping users productive and connected.
CSS is organized into "Support Zones," ensuring localized, efficient, and dedicated service across various university areas. Our teams understand the unique needs of each zone and work closely with faculty and staff to maintain a smooth and effective technology environment.
Escalations & Key IT Staff for Any Concerns
Managerial Escalations: Please reach out to the appropriate Zone Manager.
Directorial Escalations: Jess Maynard, Director of Client Support Services
Executive Escalations: Dwight Snethen, Sr. Director IT End User Experience
Support Zones
To provide local and efficient support, CSS operates within the following Support Zones:
- Humanities & Social Sciences Support – College of Liberal Arts, Daniels School of Business, and the College of Education.
- Submit a Request: CSS Support Form
- Zone Manager: Travis Kirby – Email
- ENGR Support – College of Engineering.
- Submit a Request: CSS Support Form
- Zone Manager: Joshua Harley – Email
- Life Support – College of Agriculture and College of Veterinary Medicine.
- Submit a Request: CSS Support Form
- Zone Manager: Jessica Reno – Email
- PSP Support – Purdue Polytechnic Institute, College of Science, and College of Pharmacy.
- Submit a Request: CSS Support Form
- Zone Manager: Jason Culp – Email
- DPH Support – Discovery Park and College of Health and Human Services.
- Submit a Request: CSS Support Form
- Zone Manager: Mason Wilson – Email
- Administration Support – Administrative offices and departments including Purdue Libraries.
- Submit a Request: Purdue IT Support Portal
- Zone Manager: Cameron Ward – Email
- Purdue Indy Support – Focused support for Purdue University's Indianapolis-based locations.
- Submit a Request: Purdue IT Support Portal
- Zone Manager: Robert Meagher – Email
- PNW Support – IT assistance for Purdue University Northwest campuses.
- Submit a Request: Purdue IT Support Portal
- Zone Supervisor: Jason Buxbaum – Email
- Zone Manager: Robert Meagher – Email
- PFW Support – Comprehensive support for Purdue University Fort Wayne.
- Submit a Request: Purdue IT Support Portal
- Zone Supervisor: Will Frye – Email
- Zone Manager: Robert Meagher – Email
Each zone is staffed with knowledgeable IT professionals who are readily available to address the technology needs of their assigned areas. CSS is committed to providing a seamless, user-friendly IT experience, ensuring that technology enhances—rather than hinders—your work and learning environment.
Service Offerings
CSS provides a comprehensive range of IT support services, including but not limited to:
- Device Support: Assistance with desktops, laptops, tablets, and peripherals, including troubleshooting, repair coordination, and setup.
- Software Support: Installation, configuration, and troubleshooting of university-approved applications and operating systems.
- Network Assistance: Support for connectivity issues, including Wi-Fi troubleshooting, VPN setup, and access management.
- User Training & Guidance: One-on-one and group sessions to help users maximize technology resources efficiently.
- Security & Compliance: Guidance on IT security best practices, malware prevention, and compliance with university policies.
- Classroom & Meeting Space Support: Technical assistance for presentation equipment, AV systems, and collaboration tools.
- Printing & Peripheral Support: Setup and troubleshooting for networked printers, scanners, and other connected devices.