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Purdue IT Service Desks

Purdue IT Learning Spaces staffs two in-person Service Desks along with student employees for the Purdue IT phone support.  

Purdue IT In-Person Service Desks

The Purdue IT in-person Service Desks are located in the Humanities, Social Sciences, and Education (HSSE) Library and the Wilmeth Active Learning Center (WALC).

  • The HSSE Service Desk is located on the main floor of the library in Stewart Center, STEW 135.
  • The WALC Service Desk is located on the first floor, far side from the elevators.


The Service Desk staff (student Technical Representatives) can assist with a wide variety of technical issues including:

  • Account Issues
    • Career Account Password Resets
    • DUO Issues or Bypass Codes
    • MFA Questions or Resets

  • Printing Questions
    • Printing from a Learning Spaces Station
    • Printing from YOUR own device using PaperCut Mobility Print
    • Wide Format (Poster) Printing
    • Print Quota issues
    • Print Refund requests

  • Wi-Fi Questions
    • Setting Up PAL
    • Troubleshooting Issues

  • VPN Questions

  • Software Remote

Be sure to have photo ID with you when visiting the Service Desk for any account issues.
Your identity must be verified before any account changes can be made.
Acceptable photo IDs include (must be valid in all cases):

  • Purdue ID
  • Driver's Licence
  • State-Issued ID
  • Passport


In-person Service Desk staff can also assist with personal device/hardware issues, but we cannot repair personal electronic devices.  We can only assist with troubleshooting the issue and offering suggestions.

You can view the regular hours of operation for both the HSSE and WALC Service Desks by visiting Lab and Service Desk Hours.


Purdue IT Phone Support

Purdue IT phone support can be reached 24 hours a day, 7 days a week by calling 765-494-4000 (#44000 from a Purdue office phone).  You can also email it@purdue.edu to create a service request for assistance.

The Purdue IT Service Desk can assist with the same technical issues via the phone support, but please remember that your identity will still need to be verified for any account-related issues. This may require a brief Zoom meeting to ensure identity verification, so be sure to have photo ID available when calling for account problems.

If there is a time zone difference or you would prefer to have a set time to meet, we can schedule a Zoom meeting with a student Service Desk Representative during regular Service Desk call center hours.


Purdue IT Resources

Other helpful Purdue IT resources include: